TONYMOLY

We do not have an option to pre-test products before purchasing them. 
If you&apos;re concerned about how your skin will react to a product and have a known allergen, please check the ingredient listed on your interested product before completing your purchase to identify any allergens! :)

We do not have an option to pre-test products before purchasing them. If you're concerned about how your skin will react to a product and have a known allergen, please check the ingredient listed on your interested product before completing your purc

Can I test the products before buying them online?

How can I check the status of my order?

How long does it take for my order to process?

Can I cancel my order?

Help! My billing address is wrong!

Help! I want to make some changes to my order!

Help! My shipping address is incorrect.

General Order Qs

What should I do if an item is missing from my order?

What should I do if an item was damaged during transit?

What should I do if I received the wrong product?

Missing / Damage Product

Orders

When will my order be shipped?

Where do you ship?

How much is shipping and is there free shipping? (US/CAN)

Do you offer international shipping?

Do you ship to PO boxes and APO addresses?

Custom Duties and Taxes

What if I didn't receive my order confirmation/tracking number?

My tracking number is not updating, can you help me?

What if my tracking number says my order was delivered but I didn’t receive it?

What if my package was refused or undelivered?

Shipping & Delivery

Return Policy (US/CAN)

Are there free returns?

Can I process a return?

What happens if my order is being returned to the sender?

What happens if my order was returned because of an incorrect address, but I still want it?

What happens if my order is being returned to the sender because of an incorrect shipping address?

Can I return an item I got an allergic/irritant reaction from?

Returns

How long will my refund take to process?

Can I get a refund to a different account?

What happens if my order is returned to the sender because of an incorrect shipping address, can I get a refund?

Refund

Can I exchange an item?

Exchange

Returns/Refund & Exchange Policy

Do you have Gift Cards?

Can I return a product if I purchased it with a gift card?

Help! Can I get a price adjustment to a product I purchased before/after a promotion started?

How do I use my promo code? Can I use multiple discount codes at checkout?

What is AfterPay?

When will I be charged and what payment methods do you accept?

Help! I was supposed to receive a gift with my purchase but I didn’t get one. Can I get a refund/replacement/credit?

Payment & Promotions, Gift Cards

What skin types are TONYMOLY products suitable for?

What is the expiration date of my product?

Do you test on animals? Is TONYMOLY cruelty-free?

Are your products Vegan / Gluten-Free?

Where are your products made?

Product Questions

Can I have the list of ingredients for a specific product?

What products are unsafe for me to use while I am pregnant/nursing?

I have allergies to certain ingredients, could you provide me a list of products that don't contain this allergen?

Can I test the products before buying them online?Updated 2 years ago