TONYMOLY

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We understand that sometimes certain products may not agree with your skin type therefore we strongly recommend checking the ingredients list posted on our websites to ensure the product does not contain an ingredient you&#x2019;re allergic to. 
In the case that a product does cause a severe allergic reaction, please reach out to <a href="mailto:hi@tonymoly.us">hi@tonymoly.us</a><a href="mailto:hi@tonymoly.us">&#xA0;</a>with the following information for us to review.
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<ul>
<ul>
<li style="font-weight: 400;">Order Number</li>
<li style="font-weight: 400;">Detailed explanation of reaction</li>
<li style="font-weight: 400;">
Image of the&#xA0;sensitivity/reaction.
</li>
<li style="font-weight: 400;">Name/image of the alleged product that caused the reaction.&#xA0;
</li>
</ul>
</ul>
We rarely see these happenings but your shopping experience at TONYMOLY US is our priority therefore we&apos;ll try our best to assist.&#xA0;

We understand that sometimes certain products may not agree with your skin type therefore we strongly recommend checking the ingredients list posted on our websites to ensure the product does not contain an ingredient you’re allergic to. In the case

Can I return an item I got an allergic/irritant reaction from?

Returns/Refund & Exchange Policy

Returns

How can I check the status of my order?

How long does it take for my order to process?

Can I cancel my order?

Help! My billing address is wrong!

Help! I want to make some changes to my order!

Help! My shipping address is incorrect.

General Order Qs

What should I do if an item is missing from my order?

What should I do if an item was damaged during transit?

What should I do if I received the wrong product?

Missing / Damage Product

Orders

When will my order be shipped?

Where do you ship?

How much is shipping and is there free shipping? (US/CAN)

Do you offer international shipping?

Do you ship to PO boxes and APO addresses?

Custom Duties and Taxes

What if I didn't receive my order confirmation/tracking number?

My tracking number is not updating, can you help me?

What if my tracking number says my order was delivered but I didn’t receive it?

What if my package was refused or undelivered?

Shipping & Delivery

Return Policy (US/CAN)

Are there free returns?

Can I process a return?

What happens if my order is being returned to the sender?

What happens if my order was returned because of an incorrect address, but I still want it?

What happens if my order is being returned to the sender because of an incorrect shipping address?

How long will my refund take to process?

Can I get a refund to a different account?

What happens if my order is returned to the sender because of an incorrect shipping address, can I get a refund?

Refund

Can I exchange an item?

Exchange

Do you have Gift Cards?

Can I return a product if I purchased it with a gift card?

Help! Can I get a price adjustment to a product I purchased before/after a promotion started?

How do I use my promo code? Can I use multiple discount codes at checkout?

What is AfterPay?

When will I be charged and what payment methods do you accept?

Help! I was supposed to receive a gift with my purchase but I didn’t get one. Can I get a refund/replacement/credit?

Payment & Promotions, Gift Cards

What skin types are TONYMOLY products suitable for?

What is the expiration date of my product?

Do you test on animals? Is TONYMOLY cruelty-free?

Are your products Vegan / Gluten-Free?

Where are your products made?

Product Questions

Can I have the list of ingredients for a specific product?

What products are unsafe for me to use while I am pregnant/nursing?

I have allergies to certain ingredients, could you provide me a list of products that don't contain this allergen?

Can I return an item I got an allergic/irritant reaction from?Updated 8 months ago