All items purchased directly from tonymoly.us may be accepted for a return/exchange. If you have purchased our products from a retail partner or a store NOT affiliated with our website, please contact them directly for further assistance. We appreci
All returns are subjected to a $5 restocking fee.
Absolutely! If your order is eligible for a return, please reach out to us at [email protected] with your order number, the specific item and quantities you are returning, and a picture of your product(s) to confirm it is unused/sealed. After we gather
In the case that this happens, please shoot us an email to [email protected] with your Order Number and Tracking Number so that we can look into this for you!. Afterwards we’ll let you know the next steps.
We’re more than happy to reship you the package, however there is a $7.50 reshipping fee for returned packages due to an undeliverable address. Please reach out to [email protected] with an updated shipping address and order number so we can make these
If your package has been returned and received to our fulfillment center, we'll reach out to you as soon as we get it. All returned packages will be processed within 1-2 weeks after it’s been received and a full refund, minus original shipping fees (
We understand that sometimes certain products may not agree with your skin type therefore we strongly recommend checking the ingredients list posted on our websites to ensure the product does not contain an ingredient you’re allergic to. In the case