TONYMOLY

Carriers can take anywhere between 1-2 business days to register your shipment status while some packages may be pre-marked as delivered only to be returned to your local USPS postal office/FedEx/UPS after attempted delivery. To expedite a resolution, please reach out directly to your local USPS postal office to see whether they have put your package on hold OR your neighbors in case they may have picked it up by accident.
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For USPS: Call 1-800-ASK-USPS or Email <a href="https://www.usps.com/help/contact-us.htm">https://www.usps.com/help/contact-us.htm</a>
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For UPS: 1-800-PICK-UPS or Email <a href="https://www.ups.com/us/en/help-support-center.page?">https://www.ups.com/us/en/help-support-center.page?</a>
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For FedEx: 1-800-GO-FEDEX or Email <a href="https://www.fedex.com/en-us/customer-support.html">https://www.fedex.com/en-us/customer-support.html</a>
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Please note that we are not liable for lost/stolen/tampered packages once it&#x2019;s been confirmed delivered by USPS/FedEx/UPS. However, we&#x2019;ll do our best to assist you with all the information needed in the search and will do anything to resolve any issues pertaining to the lost package at our best ability!

Carriers can take anywhere between 1-2 business days to register your shipment status while some packages may be pre-marked as delivered only to be returned to your local USPS postal office/FedEx/UPS after attempted delivery. To expedite a resolution

What if my tracking number says my order was delivered but I didn’t receive it?

Shipping & Delivery

How can I check the status of my order?

How long does it take for my order to process?

Can I cancel my order?

Help! My billing address is wrong!

Help! I want to make some changes to my order!

Help! My shipping address is incorrect.

General Order Qs

What should I do if an item is missing from my order?

What should I do if an item was damaged during transit?

What should I do if I received the wrong product?

Missing / Damage Product

Orders

When will my order be shipped?

Where do you ship?

How much is shipping and is there free shipping? (US/CAN)

Do you offer international shipping?

Do you ship to PO boxes and APO addresses?

Custom Duties and Taxes

What if I didn't receive my order confirmation/tracking number?

My tracking number is not updating, can you help me?

What if my package was refused or undelivered?

Return Policy (US/CAN)

Are there free returns?

Can I process a return?

What happens if my order is being returned to the sender?

What happens if my order was returned because of an incorrect address, but I still want it?

What happens if my order is being returned to the sender because of an incorrect shipping address?

Can I return an item I got an allergic/irritant reaction from?

Returns

How long will my refund take to process?

Can I get a refund to a different account?

What happens if my order is returned to the sender because of an incorrect shipping address, can I get a refund?

Refund

Can I exchange an item?

Exchange

Returns/Refund & Exchange Policy

Do you have Gift Cards?

Can I return a product if I purchased it with a gift card?

Help! Can I get a price adjustment to a product I purchased before/after a promotion started?

How do I use my promo code? Can I use multiple discount codes at checkout?

What is AfterPay?

When will I be charged and what payment methods do you accept?

Help! I was supposed to receive a gift with my purchase but I didn’t get one. Can I get a refund/replacement/credit?

Payment & Promotions, Gift Cards

What skin types are TONYMOLY products suitable for?

What is the expiration date of my product?

Do you test on animals? Is TONYMOLY cruelty-free?

Are your products Vegan / Gluten-Free?

Where are your products made?

Product Questions

Can I have the list of ingredients for a specific product?

What products are unsafe for me to use while I am pregnant/nursing?

I have allergies to certain ingredients, could you provide me a list of products that don't contain this allergen?

What if my tracking number says my order was delivered but I didn’t receive it?Updated 8 months ago