New orders typically take 1-2 business days to process in our warehouse before shipping out. Once your order has shipped out you'll receive a separate email with the tracking information. Any orders placed after 5PM EST are processed the next busines

New orders typically take 1-2 business days to process in our warehouse before shipping out. Once your order has shipped out you&apos;ll receive a separate email with the tracking information.&#xA0;Any orders placed after 5PM EST are processed the next business day. 
Please note that bigger orders may be shipped separately with no additional charges at all. If you&#x2019;re not sure whether your order was shipped into multiple shipments, you may take a look at your order status found in your account page to see all your tracking information. If you haven&#x2019;t received any news about your order after 2-3 business days, please feel free to email us at <a href="mailto:hi@tonymoly.us">hi@tonymoly.us</a> and we will look into it.
Order processing times may be subject to delays during holidays, product launches and restocks, and promotions&#x2013;all of which will be communicated on our website :)

When will my order be shipped?

TONYMOLY US ships to all 50 states, U.S. territories, and Canada!

TONYMOLY US ships to all 50 states, U.S. territories, and Canada!

Where do you ship?

$7.50. Calculated at checkout. Calculated at checkout. Yes! All orders over $50 excluding discounts/promotions and taxes are eligible for free shipping. ** Delivery time is subject to change due to customs, duties, fees, and transit. *** Shipping cha

<h1 class="wysiwyg-text-align-left" id="united-states">United States</h1>
<h2 class="wysiwyg-text-align-left" id="how-much-is-shipping-and-how-fast-is-it-us">How much is shipping and how fast is it (US)?</h2>
<table border="t" style="width: 513px; height: 91px;">
<tbody>
<tr style="height: 20px;">
<td style="width: 295.498px; height: 20px;">Method</td>
<td style="width: 195.625px; height: 20px;">Cost</td>
</tr>
<tr style="height: 27.1016px;">
<td style="width: 295.498px; height: 27px;">Standard Shipping (5-7 business days)</td>
<td style="width: 195.625px; height: 27px;">
&#xA0;$7.50
</td>
</tr>
<tr style="height: 22px;">
<td style="width: 295.498px; height: 22px;">UPS 3-Day Select</td>
<td style="width: 195.625px; height: 22px;">
Calculated at checkout
</td>
</tr>
<tr style="height: 22px;">
<td style="width: 295.498px; height: 22px;">UPS Next Day Air</td>
<td style="width: 195.625px; height: 22px;">
Calculated at checkout
</td>
</tr>
</tbody>
</table>
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<h2 class="wysiwyg-text-align-left" id="is-there-free-shipping-us">Is there Free Shipping (US)?</h2>
Yes! All orders over $50 excluding discounts/promotions and taxes are eligible for free shipping. 
<h1 class="wysiwyg-text-align-left" id="canada">Canada</h1>
<h2 class="wysiwyg-text-align-left" id="how-much-is-shipping-and-how-fast-is-it-ca">How much is shipping and how fast is it (CA)?</h2>
<table border="t">
<tbody>
<tr>
<td>Method</td>
<td>Cost</td>
</tr>
<tr>
<td>Standard Shipping (7-14 business days)</td>
<td>Calculated at checkout</td>
</tr>
</tbody>
</table>
&#xA0;
** Delivery time is subject to change due to customs, duties, fees, and transit.&#xA0; *** Shipping charges and product prices do not include international customs, duties, tariffs, or broker taxes. For more information, please visit our <a href="/hc/en-us/articles/360046163752" rel="noopener noreferrer" target="_parent">Customs and Duties.</a>
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How much is shipping and is there free shipping? (US/CAN)

We do offer international shipping to Canada!. Please look out for any future changes by signing up for our newsletters and following us on our Instagram @tonymoly.us_official to receive the most updated news. Our authorized retail friends at iHerb,

We do offer international shipping to Canada!Please look out for any future changes by signing up for our newsletters and following us on our Instagram <a href="https://www.instagram.com/tonymoly.us_official/?hl=en" rel="noopener noreferrer" target="_blank">@tonymoly.us_official</a>&#xA0;to receive the most updated news.&#xA0;Our authorized retail friends at <a href="https://www.iherb.com/c/tony-moly?gclid=CjwKCAjw0qOIBhBhEiwAyvVcf0XVzZq9a-tA6IM5dt0dg1yPL9bXSeXjjOiAA_P4wD8XF0yJbZHdaBoCt5wQAvD_BwE&amp;gclsrc=aw.ds" target="_self">iHerb</a>, <a href="https://www.urbanoutfitters.com/brands/tonymoly" target="_self">Urban Outfitters</a>, <a href="https://sokoglam.com/collections/tony-moly" target="_self">Soko Glam</a>, and <a href="https://www.revolve.com/tonymoly/br/aa64cb/" target="_self">Revolve</a> do offer international shipping to multiple countries so please feel free to browse their collection of TONYMOLY products!

Do you offer international shipping?

Yes we do! Please note, orders shipped to APO addresses are considered final sale and are not eligible for return.

Yes we do! Please note, orders shipped to APO addresses are considered final sale and are not eligible for return.

Do you ship to PO boxes and APO addresses?

All international orders are subject to passing customs which means applicable taxes and duties will be calculated at customs. TONYMOLY US is not responsible for fees associated with importation. All fees, duty, or other taxes must be paid by the par

<h2 id="custom-duties-and-taxes">Custom Duties and Taxes </h2>
 All international orders are subject to passing customs which means applicable taxes and duties will be calculated at customs. TONYMOLY US is not responsible for fees associated with importation. All fees, duty, or other taxes must be paid by the parcel recipient. Please contact the customs office in your destination country for information about any applicable taxes or value limit in order to clear customs.&#xA0;Packages may be held at the local sorting facility until customs are paid. Customs fees may be applied after the package is received.
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Custom Duties and Taxes

Order confirmations are automatically sent out once an order has been placed. As a little tip, email filters can be pretty tricky and our order confirmations may slide into your junk/spam folders by accident, so please check them and let them know we

<h3 class="wysiwyg-text-align-left" id="order-confirmation">Order Confirmation</h3>
Order confirmations are automatically sent out once an order has been placed. As a little tip, email filters can be pretty tricky and our order confirmations may slide into your junk/spam folders by accident, so please check them and let them know we&#x2019;re friendly and not junk! 
If you flipped through your inbox and still cannot find it, please reach out to <a href="mailto:hi@tonymoly.us">hi@tonymoly.us</a> with the subject &#x201C;Help! Order Confirmation&#x201D;, by including your Full Name and Email used for the order so that we can locate your order from our end.&#xA0;
<h3 class="wysiwyg-text-align-left" id="____________________________________________tracking-number">____________________________________________ Tracking Number</h3>
Tracking numbers are automatically sent out to you once your items are packed and shipped out. Once again, as&#xA0;a little tip, email filters can be pretty tricky and our tracking # confirmations may slide into your junk/spam folders, so please check them and let them know we&#x2019;re friendly and not junk! If you flipped through your inbox and still cannot find it, please reach out to <a href="mailto:hi@tonymoly.us">hi@tonymoly.us</a> with the subject &#x201C;Help! Tracking Number&#x201D; and provide us your Order Number and your Email so that we can take a look into it for you.&#xA0;

What if I didn't receive my order confirmation/tracking number?

Oh no, so sorry to hear that!. If your tracking number has not been updated after 2-3 business days of you receiving your tracking confirmation email, please send us an email to hi@tonymoly.us with your order number. The earlier the notice and the mo

Oh no, so sorry to hear that!
If your tracking number has not been updated after 2-3 business days of you receiving your tracking confirmation email, please send us an email to <a href="mailto:hi@tonymoly.us">hi@tonymoly.us</a>&#xA0;with your order number. The earlier the notice and the more information provided, the better we can assist you in finding a solution for you. Please note that we do not ship on weekends and national holidays so your order might just have been right at the cut off point for delivery pick ups, and will be shipped out the next day. This might cause a delay in your tracking number not updating.

My tracking number is not updating, can you help me?

Carriers can take anywhere between 1-2 business days to register your shipment status while some packages may be pre-marked as delivered only to be returned to your local USPS postal office/FedEx/UPS after attempted delivery. To expedite a resolution

Carriers can take anywhere between 1-2 business days to register your shipment status while some packages may be pre-marked as delivered only to be returned to your local USPS postal office/FedEx/UPS after attempted delivery. To expedite a resolution, please reach out directly to your local USPS postal office to see whether they have put your package on hold OR your neighbors in case they may have picked it up by accident.
<ul>
<li>
For USPS: Call 1-800-ASK-USPS or Email <a href="https://www.usps.com/help/contact-us.htm">https://www.usps.com/help/contact-us.htm</a>
</li>
<li>
For UPS: 1-800-PICK-UPS or Email <a href="https://www.ups.com/us/en/help-support-center.page?">https://www.ups.com/us/en/help-support-center.page?</a>
</li>
<li>
For FedEx: 1-800-GO-FEDEX or Email <a href="https://www.fedex.com/en-us/customer-support.html">https://www.fedex.com/en-us/customer-support.html</a>
</li>
</ul>
Please note that we are not liable for lost/stolen/tampered packages once it&#x2019;s been confirmed delivered by USPS/FedEx/UPS. However, we&#x2019;ll do our best to assist you with all the information needed in the search and will do anything to resolve any issues pertaining to the lost package at our best ability!

What if my tracking number says my order was delivered but I didn’t receive it?

In the case when your order is undelivered and/or refused there is a $10 fee incurred for any undelivered or refused shipments to cover processing and delivery fees. This amount will be deducted from your refund. To avoid this, we highly encourage yo

In the case when your order is undelivered and/or refused there is a $10 fee incurred for any undelivered or refused shipments to cover processing and delivery fees. This amount will be deducted from your refund. To avoid this, we highly encourage you to please ensure the address you&#x2019;ve indicated is correct or provide us the best address as soon as you notice something&#x2019;s wrong so we can get it safely to you!

What if my package was refused or undelivered?

TONYMOLY

Shipping & Delivery

How can I check the status of my order?

How long does it take for my order to process?

Can I cancel my order?

Help! My billing address is wrong!

Help! I want to make some changes to my order!

Help! My shipping address is incorrect.